Terms & Conditions
Last Updated: August 2026
These Terms apply to Biyala Shop, Biyala Games, Rewards Catalogue, member account features, product browsing, checkout, order history, corporate supply enquiries, Biyala Coins, game Points, and related consumer services.
1. Account and Member Use
- You must provide accurate name, mobile number, email, address, and order information.
- You are responsible for activity under your account and for keeping login access secure.
- We may restrict, pause, or review accounts involved in misuse, false information, fraudulent claims, reward abuse, or suspicious activity.
2. Products, Prices, and Availability
Product images, descriptions, offers, prices, stock, delivery availability, reward eligibility, and partner deal information may change without prior notice. We try to keep details accurate, but minor differences in color, packaging, availability, or specifications may occur.
3. Partner Deals and External Platforms
Some products or offers may redirect to partner platforms. Purchases completed on third-party platforms are governed by that platform's own terms, payment, refund, shipping, cancellation, and privacy policies. Biyala does not control those external transactions.
4. Corporate Supply Enquiries
Corporate Supply requests are enquiry-based. A submitted enquiry does not confirm stock, price, delivery timeline, or supply commitment until separately confirmed in writing.
5. Prohibited Use
- You must not submit false orders, fake claims, junk profile data, unauthorized payment data, spam, or harmful content.
- You must not manipulate games, rewards, points, referrals, leaderboard, checkout, or website logic.
Privacy Policy
Last Updated: August 2026
We collect and use information needed to operate member accounts, orders, delivery, rewards, games, support, fraud prevention, and corporate supply enquiries.
1. Information We Collect
- Profile details such as name, mobile number, email, photo, address, city, district, state, PIN code, and account status.
- Order details such as cart items, order number, sub-order number, delivery address, payment mode, delivery status, loyalty credits, and support history.
- Rewards and game data such as Biyala Coins, game Points, leaderboard rank, ticket entries, game wins, game activity, and redemption activity.
- Website usage data such as page visits, device/browser details, referral source, time spent, and activity logs.
2. How We Use Information
- To manage signup, login, profile completion, orders, delivery, support, rewards, and account security.
- To show order history, points statements, leaderboard, redemption status, and personalized member information.
- To send order confirmation, delivery updates, support responses, and important service communication where configured.
- To detect fraud, misuse, fake claims, duplicate activity, and reward abuse.
3. Payment Data
We do not recommend storing full card, UPI, bank, or sensitive payment credentials in Biyala systems. Payment processing should be handled by authorized payment providers wherever online payment gateways are used.
4. Sharing
We may share limited information with hosting, database, logistics, communication, analytics, support, payment, or technology service providers needed to operate the website. We do not sell member personal data.
Cancellation & Refund Policy
Last Updated: August 2026
1. Order Cancellation
- Biyala in-house orders may be cancellable before dispatch, depending on current order status.
- Once an item is dispatched, cancellation may not be available and return/replacement rules may apply.
- Partner platform orders must be cancelled on the respective third-party platform.
- Corporate or bulk orders may not be cancellable after sourcing, production, branding, or dispatch has started.
2. Refund and Replacement
- Damaged, wrong, or missing items should be reported as soon as possible with order number and clear proof such as photos or an unpacking video.
- Approved refunds are processed through the available payment/refund channel within a reasonable operational timeline.
- Refund eligibility may depend on product category, delivery status, return window, proof submitted, and admin verification.
3. Rewards and Coins
Biyala Coins and game Points are not cash, cannot be sold, and cannot be converted into money unless a specific official redemption option is provided. Rewards may be reversed if an order is cancelled, returned, fraudulent, or not eligible.
Shipping & Delivery Policy
Last Updated: August 2026
1. Serviceability
Delivery depends on PIN code serviceability, courier availability, stock, product category, and operational feasibility. If a PIN code is not serviceable, checkout or delivery may not be available.
2. Delivery Timeline
- Processing and dispatch timelines depend on product availability and order confirmation.
- Estimated delivery may vary by city, district, state, courier partner, weather, festivals, restrictions, or logistics delays.
- Orders with multiple items may be split into sub-orders and delivered separately.
3. Shipping Charges
Shipping charges, if applicable, are shown during checkout or communicated before order confirmation. Certain offers, reward redemptions, or categories may have different shipping rules.
Rewards & Games Disclaimer
Last Updated: August 2026
- Biyala Coins are loyalty/reward units used only within eligible Biyala flows.
- Game Points are gameplay scores used for engagement, leaderboard, tickets, or admin-managed rewards. Game Points are separate from Biyala Coins.
- Leaderboard rewards, winner selection, ticket cost, prize pool, room rules, and game availability may be controlled by admin settings.
- We may correct, reverse, or block points if technical error, misuse, duplicate credit, fake claim, or tampering is found.
- Games are for user engagement and entertainment. Reward availability may vary by month, campaign, sponsor, or admin decision.
Contact
For Shop, Games, rewards, order, refund, delivery, or account support, contact us at:
- Email: support@biyala.in
- Phone / WhatsApp: +91-8595655145
- Website: biyala.in